Phone Numbers

List of useful phone numbers

  • Emergency numbers
  • Non-emergency crime reporting
  • Healthcare
  • Counselling
  • Rape and sexual abuse
  • Alcohol and drugs
  • Sexual health
  • Still unsure of where to go?

Emergency numbers

  • UK emergency services


  • Emmanuel College Porters’ Lodge

01223 334200

In an emergency it is useful to contact the Porters so that they can help and are aware of what’s going on. In Cambridge, you can go into any college’s Porters’ Lodge to ask for help.

  • Mental Health Crisis support

111 Option 2

A 24 hour First Response service for mental health crises.

  • Samaritans


Emotional support for anyone in emotional distress, struggling to cope, or at risk of suicide.

Non-emergency crime reporting

  • Non-emergency police


Parkside Police Station is the nearest station to college. It is at 39 Parkside and is open Monday-Friday 9am-5pm.


The following are the available medical services in Cambridge – from emergency services to phone-based advice.

  • Accident and Emergency

Addenbrooke’s Hospital, Hills Road

  • Urgent Care

There are no walk-in centres in the Cambridge Area, but out-of-hours (6.30pm-8.30am weekdays, 24h at weekends) GP services are available at Addenbrooke’s – to access an appointment you need to call NHS 111.

  • GP

All students are strongly advised to register with a Cambridge GP. There are many GP practices in Cambridge – a list can be found here, along with information about accessing healthcare as an international student:

  • Pharmacist

Can provide advice on minor illnesses and over-the-counter medicines. May be able to provide emergency contraception without a prescription (see below).

  • NHS 111

Phone: 111

Depending on your symptoms, can provide help ranging from self-care advice to appointments for out-of-hours GP.

  • Dentist

The University recommends that every student registers with a dentist (NHS dentists are much cheaper than private dentists, but not free), as this makes it easier to access emergency care. NHS 111 can be used to find out-of-hours dental care.


  • College counsellor

Ann Hughes

01223 330491

Drop-In Hours: Mondays 4pm-5pm, Fridays 12pm-1pm, or make an appointment by email.

  • University Counselling Service

2/3 Bene’t Place, Lensfield Road

01223 332865

Free confidential counselling service for students. Useful leaflets available from the offices or on the website. To arrange an appointment, fill in the online form or collect one from the offices.

  • Nightline

01223 744444

Confidential night-time support service open every night 7pm-7am during term time. Online messaging service, anonymous email or Skype services also available.

  • Centre 33

33 Clarendon Street, Cambridge

0333 4141809

A drop-in centre offering support for mental health problems, sexual health, finance etc. Drop in Monday-Wednesday 10am-5pm, Friday and Saturday 10am-1.30pm. Booked counselling appointments are available.

Rape and sexual abuse

  • University Sexual Assault and Harassment Advisor

Specialist support for students who have been raped, sexually assaulted, or harassed, recently or in the past. Involves filling in an online form.

  • Cambridge Rape Crisis

Helpline 01223 245888 open Wednesday and Thursday 7pm-9.30pm, Sunday 10am-12.30pm

Offers support to women and girls who have experienced rape, childhood sexual abuse or any other form of sexual violence.

  • The Elms Sexual Assault Referral Centre (SARC)

0800 1935434

Free support and practical help to anyone in Cambridgeshire who has experienced sexual violence or sexual abuse

  • Men’s Advice Line

0808 8010327 Monday-Friday 9am-5pm

Confidential helpline for men experiencing domestic violence and abuse

Alcohol and drugs

  • Change Grow Live Cambridgeshire

351 Mill Road, Cambridge

0300 555 0101

Free and confidential drug and alcohol service for adults (including offenders), family members, carers and affected others.

  • Talk to FRANK

0300 1236600

Text 82111

Confidential advice about drugs

Sexual health

  • Emergency Contraception

You can obtain a prescription for the emergency contraceptive pill from your GP or from the Lime Tree Clinic (below). Certain pharmacies will provide it for free without a prescription, provided that you are registered with a Cambridge GP (above), otherwise pills cost around £25. The pharmacies participating in this scheme are:

    • Boots, Newmarket Road
    • Boots, Cherry Hinton Road
    • Boots, Grafton Centre
    • Boots, Petty Cury
    • Kays Chemist, Wulfstan Way
    • Lloyds, Arbury Court
    • Lloyds, Trumpington Street
    • Co-operative, Barnwell Road
    • Superdrug, Fitzroy Street
    • Superdrug, Sidney Street
  • Lime Tree Clinic

0300 300 3030

Brookfields Hospital, 351 Mill Road

Monday-Thursday 8.50am-7.30pm, Friday 8.50am-4.30pm, Saturday 9am-12pm

The Lime Tree Clinic offers the following services:

  • C-card
  • Chlamydia testing
  • Condoms
  • Contraception
  • Emergency contraception
  • HIV testing
  • STI testing
  • Support and advice
There is a walk-in sexual health and contraception clinic for under-24s on Monday afternoons.

  • Centre 33

33 Clarendon Street

0333 4141809

Condoms, chlamydia testing, gonorrhoea testing, pregancy testing. Drop in Monday-Wednesday 10am-5pm, Friday and Saturday 10am-1.30pm.

Still unsure?

The Student Advice Service offers free, confidential and independent support to all Cambridge University students. Monday-Friday 9am-5pm, all year round.

17 Mill Lane

01223 746999